Legal terms governing the use of our platform and services
Please read these Terms of Service ("Terms") carefully before using the website and services offered by BLACKSTONE INTERNATIONAL GROUP LTD.
By accessing or using the website at blackstoneai.co.uk (the "Website") and the AI-powered business process automation platform (collectively, the "Services") provided by BLACKSTONE INTERNATIONAL GROUP LTD ("Blackstone AI", "we", "us", or "our"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing the Services.
These Terms constitute a legally binding agreement between you and Blackstone AI. You represent that you have the authority to enter into this agreement if you are using the Services on behalf of a company, organization, or other entity.
Important: Please read these Terms carefully before using our Services. By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Blackstone AI provides an AI-powered business process automation platform designed to help businesses automate their workflows, improve efficiency, and enhance productivity. Our Services include, but are not limited to:
The specific features and functionality of the Services may vary based on the subscription plan selected. Blackstone AI reserves the right to modify, update, or discontinue any aspect of the Services at any time, with or without notice, as described in Section 8 of these Terms.
To access certain features of the Services, you may be required to register for an account. When registering, you agree to provide accurate, current, and complete information about yourself and your organization. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to immediately notify Blackstone AI of any unauthorized use of your account, or any other breach of security. Blackstone AI will not be liable for any loss or damage arising from your failure to comply with this section.
Blackstone AI reserves the right to refuse registration, cancel accounts, or remove or edit content in our sole discretion. You are responsible for all actions taken through your account.
When using our Services, you agree to comply with all applicable laws, regulations, and these Terms. You are solely responsible for any content you upload, transmit, or create through our Services.
You agree not to use the Services to:
Blackstone AI reserves the right, but not the obligation, to monitor any activity and content associated with the Services. We may investigate any reported violation of these Terms and take any action we deem appropriate, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.
The Services, including all content, features, functionality, software, algorithms, designs, text, graphics, logos, icons, images, audio clips, and videos (collectively, "Blackstone AI Content"), are owned by Blackstone AI or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms do not grant you any right, title, or interest in or to Blackstone AI Content. You may not copy, modify, distribute, sell, or lease any part of the Services or Blackstone AI Content, nor may you reverse engineer or attempt to extract the source code of the software, unless you have our written permission or applicable laws prohibit these restrictions.
Subject to these Terms, Blackstone AI grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal business purposes during the subscription term.
You retain all rights in and to any content, data, information, documents, or materials that you upload, submit, or process through the Services ("Your Content"). By uploading or submitting Your Content, you grant Blackstone AI a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly display, and distribute Your Content solely for the purposes of providing and improving the Services.
You represent and warrant that you have all rights, licenses, consents, and permissions necessary to grant the rights contained in this section and that Your Content does not violate any intellectual property rights or other rights of any third party.
If you provide Blackstone AI with any suggestions, comments, or feedback about the Services ("Feedback"), you hereby assign to Blackstone AI all rights, title, and interest in and to the Feedback. Blackstone AI is free to use, reproduce, modify, publish, distribute, and commercialize the Feedback without any compensation or attribution to you.
Blackstone AI offers various subscription plans for its Services. The pricing, features, and limitations of each plan are described on our Website or in a separate agreement between you and Blackstone AI.
You agree to pay all fees associated with your selected subscription plan. All fees are non-refundable except as expressly provided in these Terms or as required by applicable law. Fees are exclusive of all taxes, which you are responsible for paying.
Subscription fees will be billed in advance on a recurring basis, depending on the billing cycle selected during registration (monthly, annually, or as otherwise specified). You authorize Blackstone AI to charge your designated payment method for all applicable fees.
Blackstone AI reserves the right to change its fees and billing methods at any time. If we make a material change to the fees or billing methods, we will provide notice at least 30 days before the change takes effect. Your continued use of the Services after the fee change becomes effective constitutes your agreement to pay the modified fees.
If payment is not received by the due date, Blackstone AI may suspend your access to the Services until payment is made. For any late payments, we may charge a late fee of up to 1.5% per month (or the maximum rate permitted by law, if less) on any outstanding balance.
You may upgrade or downgrade your subscription plan at any time. If you upgrade, the change will take effect immediately, and you will be charged the prorated difference for the remainder of the current billing cycle. If you downgrade, the change will take effect at the start of the next billing cycle.
Important Note: Downgrading your subscription plan may result in the loss of data, features, or capacity. Please review the plan details carefully before downgrading.
Our Privacy Policy, available at Privacy Policy, describes how we collect, use, and disclose information about you and your users when you use the Services. By using the Services, you agree to our collection, use, and disclosure of information as described in the Privacy Policy.
Blackstone AI implements reasonable administrative, technical, and physical safeguards designed to protect your data. However, no data transmission or storage system is 100% secure. While we strive to protect your data, we cannot guarantee the security of information transmitted to or from the Services.
You are responsible for:
If required by applicable data protection laws, Blackstone AI will provide a data processing agreement that sets out the terms for processing personal data. Please contact us at privacy@blackstoneai.co.uk to request a data processing agreement.
Blackstone AI will use commercially reasonable efforts to make the Services available 24/7, except for:
For paid subscription plans, service level commitments, if any, will be specified in a separate service level agreement.
Blackstone AI reserves the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. This includes:
If we make a material change to the Services that significantly reduces functionality, we will provide reasonable notice before the change takes effect. Your continued use of the Services after such modifications constitutes your acceptance of the modified Services.
Blackstone AI reserves the right to update these Terms at any time. If we make material changes to these Terms, we will provide notice through the Services, via email, or by other means to provide you the opportunity to review the changes before they become effective. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the updated Terms.
You may terminate your account and subscription at any time by following the instructions on the Website or by contacting us at support@blackstoneai.co.uk. If you terminate your subscription before the end of your current paid term, your subscription will remain active until the end of the current billing period, but will not be renewed.
Blackstone AI may terminate or suspend your account and subscription at any time, with or without cause and with or without notice, for any reason including, but not limited to:
Upon termination:
All provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Prior to termination, you are responsible for exporting any data you wish to preserve. Blackstone AI will provide reasonable assistance with data export, in accordance with our standard processes and procedures, which may involve additional fees.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BLACKSTONE AI, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:
THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR BLACKSTONE AI WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL BLACKSTONE AI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU TO BLACKSTONE AI DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR £1,000, WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.
Blackstone AI warrants that the Services will perform materially in accordance with our published specifications when used in accordance with these Terms and applicable documentation.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
BLACKSTONE AI DOES NOT WARRANT THAT:
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OR ALL OF THE EXCLUSIONS ABOVE MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless Blackstone AI, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from:
Blackstone AI reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any such matter without the prior written consent of Blackstone AI.
Before filing a claim, you agree to attempt to resolve the dispute informally by contacting us at legal@blackstoneai.co.uk. If a dispute is not resolved within 30 days of submission, either party may proceed with filing a formal claim.
Any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or validity thereof, shall be finally resolved by arbitration in accordance with the rules of the London Court of International Arbitration. The seat of arbitration shall be London, England. The language of the arbitration shall be English. The number of arbitrators shall be one.
Notwithstanding the foregoing, either party may bring an individual action in small claims court.
ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS DISPUTE RESOLUTION SECTION MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Subject to the Dispute Resolution section above, you agree to submit to the personal and exclusive jurisdiction of the courts located in England. However, we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.
These Terms, together with the Privacy Policy, Cookie Policy, and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Blackstone AI concerning your use of the Services.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Blackstone AI's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
You may not assign or transfer these Terms, by operation of law or otherwise, without Blackstone AI's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. Blackstone AI may freely assign or transfer these Terms without restriction, provided that we notify you of such assignment or transfer.
All notices provided by Blackstone AI under these Terms may be delivered to you through the Services, by email to the email address associated with your account, or by post to the address you provided when registering for the Services.
You and Blackstone AI are independent contractors, and these Terms do not create any agency, partnership, or joint venture between the parties.
Blackstone AI shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, labor disputes, or internet service disruptions.
The section titles in these Terms are for convenience only and have no legal or contractual effect.
If you have any questions, concerns, or requests regarding these Terms, please contact us at:
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.