Privacy Policy

How Blackstone International collects, uses, and protects your information

Last Updated: May 10, 2025

This Privacy Policy describes how BLACKSTONE INTERNATIONAL GROUP LTD ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website (blackstoneai.co.uk), use our AI-powered business process automation platform, or interact with our services.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

  • Register for an account or create a profile
  • Fill out forms on our website, including when requesting a demo
  • Upload documents and data to our platform
  • Configure workflows and automation processes
  • Contact our customer support
  • Subscribe to our newsletter or marketing communications
  • Respond to surveys or provide feedback

The types of information we collect may include:

  • Contact information: Name, email address, phone number, company name, job title
  • Account credentials: Username, password, security questions
  • Profile information: Profile photo, department, role, preferences
  • Business data: Documents, files, forms, workflow configurations
  • Payment information: Billing address, payment method details (processed securely through our payment processors)

Information We Collect Automatically

When you visit our website or use our platform, we automatically collect certain information about your device and usage, including:

  • Device information: IP address, browser type and version, operating system, device type
  • Usage data: Pages visited, features used, time spent, clicks, actions taken
  • Performance data: System logs, error reports, performance metrics
  • Location information: General location based on IP address

We collect this information using cookies, log files, web beacons, and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

Information We Collect from Third Parties

We may receive information about you from other sources, including:

  • Business partners, such as integration partners and resellers
  • Third-party services when you connect them to our platform
  • Publicly available sources
  • Marketing and analytics providers

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide and Improve Our Services

  • Set up and maintain your account
  • Deliver the platform functionality and services you request
  • Process and complete transactions
  • Provide customer support and respond to inquiries
  • Monitor and analyze usage patterns and trends
  • Develop new features and improve existing ones
  • Fix bugs and troubleshoot technical issues

AI-Powered Automation and Processing

  • Train our artificial intelligence systems to recognize and process business documents
  • Automate workflows according to your configurations
  • Extract and validate data from documents
  • Generate insights and recommendations based on your business data
  • Improve the accuracy and performance of our AI models
  • Apply machine learning for predictive analytics and decision intelligence

Communication and Marketing

  • Send administrative notifications, such as account confirmations and updates
  • Communicate about your account, services, and features
  • Respond to your requests, questions, and comments
  • Send marketing communications about our products and services (subject to your preferences)
  • Conduct surveys and collect feedback

Security and Compliance

  • Protect against, investigate, and prevent fraudulent, unauthorized, or illegal activity
  • Monitor and enforce compliance with our terms of service and policies
  • Verify identity and authenticate users
  • Maintain the security and integrity of our platform
  • Comply with legal obligations and respond to legal requests

We may combine the information we collect from you with information we obtain from third parties to enhance our services, personalize your experience, and perform the other purposes described above.

3. How We Share Your Information

We may share your information with the following categories of recipients:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Cloud hosting and infrastructure providers
  • Payment processors
  • Analytics providers
  • Customer support services
  • Marketing and email service providers
  • Security and fraud prevention services

These service providers are only authorized to use your personal information as necessary to provide services to us and are contractually obligated to maintain appropriate security measures.

Integration Partners

If you choose to integrate our platform with third-party applications or services, we may share information with those third parties as necessary to facilitate the integration. The information shared will be governed by your agreement with that third party and their privacy policy.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (for example, a court or government agency). We may also disclose your information if we believe disclosure is necessary to:

  • Comply with applicable laws, regulations, legal process, or enforceable governmental request
  • Enforce our terms of service and other agreements
  • Protect the rights, property, or safety of Blackstone International, our customers, or others
  • Detect, prevent, or address fraud, security, or technical issues

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Important Note: We do not sell your personal information to third parties.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include the rights to:

Access

Request a copy of the personal information we have about you

Correction

Request that we correct inaccurate or incomplete information

Deletion

Request that we delete your personal information

Restriction

Request that we limit how we use your personal information

Portability

Request a copy of your information in a structured, machine-readable format

Objection

Object to our processing of your personal information

If you wish to exercise any of these rights, please contact us at privacy@blackstoneai.co.uk. We will respond to your request within the timeframe required by applicable law.

Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision.

Account Settings

If you have an account with us, you can update certain information and preferences in your account settings. You can also manage your communication preferences by following the instructions included in our marketing emails or by contacting us directly.

Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website or platform.

For more information about cookies and how to manage them, please see our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your personal information. These measures include:

Encryption

AES-256 encryption for data at rest and TLS for data in transit

Access Controls

Role-based access controls and strong authentication

Regular Audits

Security audits, vulnerability scanning, and penetration testing

Incident Response

Documented incident response procedures with regular testing

While we take reasonable steps to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at security@blackstoneai.co.uk.

6. International Data Transfers

Blackstone International operates globally, and your information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from those in your country of residence.

When we transfer your personal information to other countries, we implement appropriate safeguards to ensure that your information receives an adequate level of protection, including:

  • EU-approved Standard Contractual Clauses
  • UK International Data Transfer Agreements
  • Binding Corporate Rules
  • Other legally approved transfer mechanisms

For more information about our data transfer practices or to obtain a copy of the safeguards we use, please contact us using the information provided in the "Contact Us" section.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you or provide services to you
  • Legal obligations we are subject to
  • Whether retention is advisable considering our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policy.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that we have inadvertently collected personal information from a child under 16, please contact us at privacy@blackstoneintl.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last Updated" date at the top of this Privacy Policy.

If we make material changes to this Privacy Policy, we will notify you by email (if we have your email address) or by means of a notice on our website prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

BLACKSTONE INTERNATIONAL GROUP LTD

  • 203 Bravington Road, London, England, W9 3AR
    Company number: 13113281
    Incorporated on: 5 January 2021
  • Email: privacy@blackstoneai.co.uk
  • Phone: +44 7770 098115

For EU/EEA residents: If you are located in the European Economic Area, you have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable law.