Transform interactions with AI-powered chatbots and virtual assistants. Automate tasks, answer questions, and provide seamless support 24/7 across multiple channels using natural language.
Hi there! How can I help you today?
I need to check the status of my recent order #INV-12345.
User context identified.
Implement intelligent conversational AI to provide exceptional user experiences while freeing up your human agents for high-value tasks.
Provide instant answers and resolutions to common queries 24/7, drastically reducing wait times and improving user satisfaction.
Automate routine tasks like information retrieval, data entry, appointment scheduling, and simple troubleshooting via conversational commands.
Improve customer and employee satisfaction with consistent, accurate, and readily available support through user-friendly conversational interfaces.
Our platform integrates sophisticated AI technologies to deliver human-like conversations and powerful automation capabilities.
Accurately interpret user intent, extract key entities, and understand context even with complex phrasing, typos, or slang. Powered by state-of-the-art NLP models.
Deploy your AI assistants across websites, mobile apps, messaging platforms (Slack, Teams, WhatsApp), and voice channels with a consistent experience.
Design sophisticated conversation flows using an intuitive drag-and-drop interface. Define logic, branching, API calls, and escalations without complex coding.
Understand user emotions during conversations. Adapt responses dynamically or escalate to a human agent based on detected sentiment (positive, negative, neutral).
Our AI follows a sophisticated process to understand, process, and respond effectively to user interactions.
User interacts via text or voice on a supported channel (web, mobile, messenger). The input is captured and normalized.
AI analyzes the input to determine user intent, extract key information (entities), and understand the sentiment and context.
Based on the intent and context, the dialogue manager selects the next appropriate step in the conversation flow.
If required, the AI interacts with backend systems, APIs, or knowledge bases to retrieve information or execute tasks.
AI crafts a natural, contextually relevant response and delivers it back to the user via the original channel.
Leverage conversational AI to automate and enhance interactions across various departments and functions.
Handle common IT requests like password resets, software installation guidance, and troubleshooting steps 24/7. Reduce ticket volume by 40%.
Provide instant answers to FAQs, guide customers through processes, check order status, and handle basic inquiries. Improve first contact resolution by 30%.
Answer employee questions about benefits, policies, and procedures. Guide new hires through onboarding tasks. Reduce HR query handling time by 50%.
Engage website visitors, answer initial product questions, qualify leads based on predefined criteria, and schedule demos with sales reps. Increase qualified leads by 25%.
Provide employees instant access to company information, documentation, and best practices stored across various internal systems via a simple chat interface.
Allow users to trigger complex backend workflows simply by making a request in natural language (e.g., "Generate the monthly sales report for EU").
Discover how Blackstone's Conversational AI can revolutionize your support, sales, and internal operations. Request a personalized demo today.